FAQ

Why are prices without VAT?

Because we’re in the EU! When I ship from Belgium to you in (for example) Germany, then I need to apply German VAT. That’s 19% instead of 21%. If you’re lucky and in Luxemburg, you pay 17% but if you’re unlucky and based in Hungary, you’re stuck with 27%.

The website doesn’t allow me to show prices with VAT even when you’re logged in and you’ve set your country. So VAT is calculated at checkout together with shipping costs.

To avoid confusion, I’ve added a big “ex.VAT” to all prices.

How much is shipping?

Shipping is calculated at checkout based on your address. Generally speaking, there are a few regions that we ship to with different prices:

  • Belgium: €7, free shipping from €200
  • Nearby EU: €15, free shipping from €300
  • Other EU + UK: €20, free shipping from €400
  • Rest of world (ROW): €40

Unfortunately, some countries inside of the EU are too expensive for me to ship to from Belgium and I had to put them in the ROW category.

These shipping costs are not under my control as they are charged by the shipment companies. So they can change at any time. I’ll update this FAQ when I change the shipment costs in the shop.

Shop A has a cheaper price than yours!

I don’t have a lowest price guarantee. I will never match temporary offers like temporary discounts, B-stock, ex-demo or anything similar from another shop. I will also never match a price from a shop that is not based in one of the countries of the EU.

However, if you found a cheaper permanent price in an EU based shop, contact me. The more you buy, the more likely I will be to make you an interesting offer!

Can I order brand X, Y, Z?

What’s in the shop is generally what you can order. If your favourite brand is missing, let us know. We are always looking to expand our offering. So if your favourite brand is not there yet, it might be in the future!

Why is the website only in English?

We have launched the website as a minimal basis on which we can build. But we’re looking into adding more languages!

What’s your link with Belgium

Well, obviously we are based in Belgium. So you can expect your shipments to come from this country.

Belgium is a very small country, which has a great advantage. I can physically visit my Belgian suppliers. Which I’ve done to collect my stock from them. I’m on a first-name basis with the people at the Belgian manufacturers. This gives you the following advantages:

  • Out of stock? Just back-order! For many brands, I can ship it within 2-3 days. If it’s more than a week, I’ll let you know.
  • Problems? If I need help from the supplier, I have many of them on Whatsapp. Send me as much detail as possible for a fast solution.